Number of tickets created per month, per year
Number of emails sent to the SubMIT team per month, per year.
Delay between the first query by a user and the final email of a back-and-forth.
Delay between the first email query by a user and the final email of a back-and-forth.
Days of the week on which users send emails, versus when the SubMIT team answers them.
Days of the week on which users send emails, versus when the SubMIT team answers them.
Number of separate emails sent by SubMIT users.
Number of separate emails sent by SubMIT users.